The Wellspring Natural Living Center — Legal Policies

Effective date: September 1, 2025

Plain‑language pledge: We write our policies in clear, human language. If anything here is confusing, email us and we’ll help.

Our ethos: Rooted in Ancient Herbal Wisdom ~ Crafted with Science. We serve with clarity, consent, and community care.

Legal entity & contact

Business name: The Wellspring Natural Living Center (d/b/a “The Wellspring Natural Living Apothecary”)

Address: 7705 Old Branch Ave, Unit B, Clinton, MD 20735 (USA)

Phone: 240-366-6699

Email (orders/support): [email protected]

Email (privacy): [email protected]

Website(s): www.TheWellspringNaturalLiving.com

Hours: Monday–Saturday, 11:00 AM–6:00 PM ET

2) Privacy Policy

2.1 Scope

This Privacy Policy describes how we collect, use, share, and safeguard personal information when you visit our website(s), make purchases, enroll in programs, attend events, or otherwise interact with us.

2.2 Information We Collect

Identifiers & contact info:name, email, phone, billing/shipping address.

Order & account data: items purchased, order history, preferences, saved addresses, subscription choices.

Payment info: processed securely by our payment processors (we do not store full card numbers).

Communications: emails, messages, survey responses, testimonials (with your consent).

Wellness intake data (optional): information you choose to share in coaching questionnaires or check‑ins; used for educational coaching only (not medical records).

Device/usage data: IP address, browser type, device identifiers, pages viewed, links clicked, session duration, referring pages, approximate location.

Cookies & similar tech: used for core site functions, analytics, and marketing (see “Cookies” below).

2.3 How We Use Information

To process orders, deliver products, and manage your account/subscriptions.

To schedule and deliver coaching sessions, classes, and events.

To communicate about orders, accounts, product updates, offers, and educational content.

For analytics, site performance, fraud prevention, and to improve our services.

To comply with legal obligations and enforce our Terms.

With your consent, for email/SMS marketing and to publish testimonials.

2.4 Legal Bases (EEA/UK visitors)

Where GDPR/UK GDPR applies, we rely on: performance of a contract, legitimate interests (e.g., security, analytics, marketing to customers), consent (where required), and legal obligations.

2.5 Sharing of Information

We share personal information with:

Service providers/processors(ecommerce platforms, payment processors, shipping carriers, analytics providers, email/SMS platforms, scheduling/LMS tools) who are bound by contract to use data only to perform services for us—for example, Stripe and PayPal for payments; Go High Level for CRM/email/SMS/courses; Facebook/Meta for ads/retargeting.

Business transfers (e.g., merger, asset sale) with appropriate safeguards.

Legal & safety (to comply with law, protect rights, prevent fraud, or respond to lawful requests).

We do not sell personal information—ever. We may “share” limited data for targeted advertising as defined by certain state laws; see your rights below.

2.6 Cookies, Analytics & Advertising

We use cookies and similar technologies for site functionality, remembering your preferences, and analytics (e.g., Google Analytics) and to deliver/measure ads.

You can adjust cookie settings in your browser or via our site’s consent banner (where available). Disabling certain cookies may affect functionality.

2.7 Email & SMS Marketing

Email: By joining our email list, you agree to receive emails about our programs, offers and updates. You can unsubscribe at any time using the link in any email.

Text messages (SMS): If you opt in on our website by checking an SMS consent box, we will send you text messages about your account, purchases and sessions and, if you also agreed to marketing messages, program offers and updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2.8 Data Security & Retention

We use administrative, technical, and physical safeguards appropriate to our size and the nature of the data. No system is 100% secure.

We retain information for as long as necessary for the purposes described (e.g., tax/audit, program support), unless a longer period is required by law or you request deletion (see rights below).

2.9 Your Privacy Rights

Depending on your location, you may have rights to:

Access your data and receive a copy.

Correct inaccurate data.

Delete personal information, subject to lawful exceptions.

Opt out of targeted advertising or “sharing” as defined by certain state laws.

Portability (receive data in a portable format).

Withdraw consent where processing relies on consent.

To exercise rights, email us at [[email protected]] and include “Privacy Request” in the subject. We will verify your identity before fulfilling a request. Authorized agents may submit requests with proof of authority.

2.10 International Visitors

If you access our services from outside the U.S., your information will be processed in the U.S. and other countries with different data protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for transfers.

2.11 Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided us information, contact us to request deletion.

2.12 Do Not Track

We do not currently respond to browser “Do Not Track” signals.

2.13 Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top reflects the latest version.

Privacy contact: [email protected]