The Wellspring Natural Living Center — Legal Policies

Effective date: September 1, 2025

Plain‑language pledge: We write our policies in clear, human language. If anything here is confusing, email us and we’ll help.

Our ethos: Rooted in Ancient Herbal Wisdom ~ Crafted with Science. We serve with clarity, consent, and community care.

Legal entity & contact

Business name: The Wellspring Natural Living Center (d/b/a “The Wellspring Natural Living Apothecary”)

Address: 7705 Old Branch Ave, Unit B, Clinton, MD 20735 (USA)

Phone: 240-366-6699

Email (orders/support): [email protected]

Email (privacy): [email protected]

Website(s): www.TheWellspringNaturalLiving.com

Hours: Monday–Saturday, 11:00 AM–6:00 PM ET

1) Terms of Service & Conditions

1.1 About The Wellspring

The Wellspring Natural Living Center is a neighborhood apothecary and learning space. We craft small‑batch herbal goods (teas, tinctures, electuaries, salves), host workshops and community gatherings, and offer private, education‑based coaching programs (e.g., 120/Naturally MindBody Blood Pressure Coaching, Menopause Mastery, Apex Men’s Sexual Strength, Women’s Sensuality & Hormone Balancing, Cell Defender, and others we may introduce). We are not a clinic and we are not a private‑membership health club; our retail and educational services are offered to the public under these Terms.

We believe in informed choice and collaborative care—our work complements (not replaces) the guidance of your licensed healthcare providers.

By visiting or purchasing from our websites, booking a session, attending an event, or otherwise using our services, you agree to these Terms.

1.2 Eligibility & Accounts

You must be at least 18 (or the age of majority in your jurisdiction) to make purchases or book services.

You agree to provide accurate contact, shipping, and payment details and to keep your account credentials confidential.

We may refuse service, close accounts, or cancel orders for misuse, suspected fraud, safety concerns, or legal compliance.

1.3 Educational Services — No Medical Advice

We share education in traditional herbalism and lifestyle wellness. Our role is teacher, herbalist, and coach—not physician or other licensed practitioner. We do not diagnose, treat, cure, or prevent disease and do not practice medicine, nursing, pharmacy, psychotherapy, or any licensed health profession.

Nothing we provide is medical advice. Always consult your licensed clinician before starting, stopping, or changing any medication, supplement, or regimen. Never delay seeking professional care because of something you learned from us.

Using our services does not create a doctor‑patient relationship.

If you are experiencing a medical emergency, call 911 or local emergency services.

1.4 Products & Custom Blends

Product descriptions are for educational purposes and are not a promise of results. Individual outcomes vary.

Custom or perishable formulations (e.g., sea moss gels, made‑to‑order blends, opened ingestibles, personalized kits) are final sale for health and safety.

We may change or discontinue products or services at any time.

1.5 Orders, Payments & Taxes

Prices are shown in USD and may change without notice. Applicable taxes, shipping, and fees are calculated at checkout.

We accept the payment methods displayed at checkout (e.g., major cards) and process payments via Square and Zettle (and any other methods shown at checkout). By submitting payment, you authorize us and our payment processors to charge your method for the full order amount and any recurring charges you opt into.

Orders are offers to buy; we may decline or cancel (with a refund) for reasons including inventory, suspected fraud, or errors.

Discount codes, gift cards, and promotional credits are subject to their stated terms and may not be combined unless expressly permitted.

1.6 Shipping & Delivery

Ship-from: 7705 Old Branch Ave, Unit B, Clinton, MD 20735 (USA). Carriers: USPS, UPS, FedEx (as available at checkout).

Ship-to: United States (50 states & DC) only. We do not ship internationally at this time.

Estimated delivery windows are not guarantees; weather and carrier capacity can affect timing.

Signature required: Orders over $50 require a signature upon delivery.

Risk of loss: For signature-required shipments, risk of loss transfers upon signature by you or an adult at the delivery address. For other shipments, risk of loss transfers when the carrier marks the package delivered to your address. If a package is marked delivered but you can’t locate it, check with household members, neighbors, or your local carrier first.

Damaged in transit: Email us within 72 hours of delivery with your order number, photos of the box and product, and a brief description. Once verified, we will replace the item or issue store credit (our choice) for the affected items. Keep all packaging until your claim is resolved.

Wrong address/returned to sender: If the carrier returns your package due to an incorrect or undeliverable address, we can reship once you pay the reship fee and any additional postage.

1.7 Subscriptions (if offered)

If you enroll in a product subscription, you authorize recurring charges at the interval shown at checkout until you cancel.

You can cancel or pause in your account portal at least 48 hours before the next renewal date to avoid the next shipment/charge.

Subscription items may have specific discounts that apply only while the subscription is active. (if offered)

If you enroll in a product subscription, you authorize recurring charges at the interval shown at checkout until you cancel.

You can cancel or pause in your account portal at least 48 hoursbefore the next renewal date to avoid the next shipment/charge.

Subscription items may have specific discounts that apply only while the subscription is active.

1.8 Returns, Refunds & Exchanges

We balance product safety with fairness. Please read carefully:

Final Sale (no returns) — for safety, hygiene, and custom craftsmanship:

Perishables/ingestibles (e.g., opened teas, tinctures, powders, sea moss gels).

Custom formulations or made‑to‑order blends.

Digital downloads and gift cards.

Eligible for return:

Unopened, sealed, non‑perishable items in resaleable condition, returned within 14 days of delivery with proof of purchase.

How refunds work:

Contact support for an RMA before mailing anything back. Approved returns receive a store credit or refund to original method (minus shipping) at our discretion once we receive and inspect the item. If we made an error, we’ll make it right promptly.

Original and return shipping are non‑refundable unless we made an error.

Sale/clearance items are final sale unless defective.

Damaged/Defective: See Shipping & Delivery above.

Contact support for an RMA before mailing anything back. Approved returns receive a store credit or refund to original method (minus shipping) at our discretion once we receive and inspect the item.

Original and return shipping are non‑refundable unless we made an error.

Sale/clearance items are final sale unless defective.

Damaged/Defective: See Shipping & Delivery above.

1.9 Appointments, Coaching & Classes

Private coaching/consults:

Payment is due at booking unless we offer a payment plan.

You may reschedule once without fee if requested ≥48 hours before your appointment.

Cancellations:

≥72 hours before: refund minus 10% admin fee or full store credit.

48–72 hours: 50% refund or 75% store credit.

<24 hours or no‑show: no refund/credit.

Program materials (digital or physical) delivered before cancellation may reduce any refund.

Workshops/events:

Tickets are transferable (to another person) up to 24 hours before start time.

Cancellations ≥7 days before: refund minus 10% or full credit.

Cancellations 2–6 days: credit only.

<48 hours or no‑show: no refund/credit.

If we cancel or materially reschedule, you may choose a full refund or credit.

1.10 Testimonials & Educational Content (FTC)

Testimonials reflect individual experiences; results vary and are not typical.

Any before/after stories, endorsements, or user‑generated content on our platforms are provided voluntarily. We disclose any material connections (e.g., free product, affiliate links) where required.

1.11 Community Guidelines (Prohibited Conduct)

This is a house of respect. We welcome curious questions, cultural humility, and kind discourse. You agree not to misuse our site/services (e.g., no scraping, reverse engineering, infringing, harmful code, harassment, spam, illegal or unsafe requests). We may suspend or terminate access for violations.

1.12 Intellectual Property

All site content—including text, graphics, logos, product names, and educational materials—is owned by or licensed to us and protected by IP laws. You may not copy, distribute, modify, or create derivative works without our written permission. Trademarks are the property of their respective owners.

1.13 Third‑Party Services

We use third‑party platforms—such as Square and Zettle (payments), Go High Level (CRM/email/SMS), Thinkific (courses), Facebook/Meta (ads/retargeting), and Skool (community)—whose services are subject to their own terms and privacy practices.

1.14 Disclaimers; Limitation of Liability

FDA Notice: Statements on our site and materials have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.

No Warranties: Services and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties (express or implied), including merchantability and fitness for a particular purpose.

Limits: To the fullest extent allowed, our total liability for any claim shall not exceed the amount you paid to us for the product/service at issue. We are not liable for indirect, incidental, special, consequential, or punitive damages.

1.15 Dispute Resolution; Arbitration; Class‑Action Waiver

Informal resolution first:Contact us within 30 days of the issue so we can attempt to resolve it.

Binding arbitration: If unresolved, disputes will be resolved by binding arbitration on an individual basis under the AAA Consumer Arbitration Rules. Location (or virtual): Maryland. You and we waive the right to a jury trial.

Class‑action waiver: Disputes must proceed individually; no class, consolidated, or representative actions.

Small‑claims option: Either party may bring a qualifying claim in a Maryland small‑claims court.

Injunctive/IP relief: A party may seek temporary injunctive relief in court to protect IP or confidential information while arbitration proceeds.

Governing law: Maryland law governs these Terms, without regard to conflicts of laws.

1.16 Force Majeure

We are not responsible for delays or failures due to events beyond our reasonable control (e.g., natural disasters, pandemics, labor disputes, carrier issues, government actions, power/internet outages).

1.17 Changes to These Terms

We may update these Terms by posting a revised version with a new effective date. Material changes will be highlighted for a reasonable period. Continued use after the effective date constitutes acceptance.

Contact: See the contact block at the top of this document.

1.18 SMS / Text Messaging Terms

Program description: Wellspring Natural Living Center sends text messages to people who opt in through the SMS consent form on our website. Messages may include course access details, purchase confirmations and session reminders and, if you agreed to marketing messages, program offers and updates.

Message frequency varies. Message and data rates may apply.

Opting out: Reply STOP to any message to stop receiving texts. You will receive one message confirming you have been unsubscribed, and no further messages unless you opt in again.

Help: Reply HELP to any message, or email [email protected].

Carriers are not liable for delayed or undelivered messages.

You must be 18 or older to opt in. Consent to receive text messages is not a condition of purchase.

For how we handle your information, see our Privacy Policy: https://thebloodpressurecoach.com/privacy-policy